Terms of Service

Last Updated: January 1, 2025

Acceptance of Terms

By accessing and using the Root & Sail Integrative Mental Health website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Description of Services

Root & Sail Integrative Mental Health provides:

• Psychiatric evaluation and medication management
• Integrative mental health treatment
• Telehealth services for eligible patients in Pennsylvania
• Educational resources and wellness information
• Patient portal access through TherapyNotes

Provider Qualifications

Jacqueline Partee, DNP, CRNP, PMHNP-BC is a licensed Psychiatric Mental Health Nurse Practitioner providing services within her scope of practice and state licensing requirements.

Patient Responsibilities

Eligibility

To receive services, you must:

• Be located in Pennsylvania during telehealth appointments
• Provide accurate and complete information
• Be 18 years or older, or have parental/guardian consent if a minor
• Have the capacity to consent to treatment

Appointment Responsibilities

• Attend scheduled appointments or provide adequate notice for cancellations
• Ensure a private, secure environment for telehealth sessions
• Have reliable internet connection and appropriate technology
• Follow treatment recommendations and medication instructions

Payment and Financial Policies

Payment Terms

• Payment is due at the time of service
• We accept major credit cards and HSA/FSA cards
• Superbills are provided for insurance reimbursement
• Good faith estimates are provided upon request

Cancellation Policy

• 24-hour notice required for cancellations
• Late cancellations or no-shows may result in charges
• Emergency cancellations will be handled case-by-case

Telehealth Consent and Limitations

Technology Requirements

You are responsible for ensuring you have appropriate technology and internet connectivity for telehealth sessions. Technical difficulties may require rescheduling.

Limitations of Telehealth

• Not appropriate for psychiatric emergencies
• Limited ability to perform physical examinations
• Dependent on technology and internet connectivity
• May not be suitable for all conditions or individuals

Emergency Situations

Confidentiality and Privacy

We maintain strict confidentiality in accordance with:

• HIPAA (Health Insurance Portability and Accountability Act)
• Pennsylvania state laws and regulations
• Professional ethical standards

Mandatory Reporting

Website Use and Restrictions

Permitted Use

You may use our website to:

• Learn about our services
• Schedule appointments
• Access educational resources
• Subscribe to our newsletter

Prohibited Use

You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit harmful or malicious code
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access our website

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Root & Sail Integrative Mental Health and is protected by copyright and other intellectual property laws.

Disclaimer of Warranties

Our website and services are provided "as is" without warranty of any kind. We do not guarantee that:

• The website will be available at all times
• Information will be error-free or up-to-date
• Technical issues will not occur
• Services will meet all individual needs

Limitation of Liability

To the fullest extent permitted by law, Root & Sail Integrative Mental Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or website.

Termination

We reserve the right to terminate or suspend your access to our services at any time for:

• Violation of these terms
• Non-payment of fees
• Behavior that compromises safety or treatment
• Clinical reasons determined by the provider

Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania. Any disputes shall be resolved in the courts of Pennsylvania.

Changes to Terms

We may modify these Terms of Service at any time. Material changes will be communicated to active patients. Continued use of our services constitutes acceptance of updated terms.

Contact Information

Questions about these Terms of Service should be directed to:

These terms apply to website use and general business practices. Specific treatment agreements may contain additional terms discussed during your care.