Privacy Policy
Last Updated: January 1, 2025
Overview
Root & Sail Integrative Mental Health ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
- Contact information (name, email address, phone number)
- Demographic information (age, location for service eligibility)
- Health information as necessary for treatment (collected separately under HIPAA)
Website Usage Information
- Browser type and version
- Pages visited and time spent on our website
- IP address (anonymized for analytics)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide and improve our mental health services
- Respond to your inquiries and appointment requests
- Send educational newsletters and practice updates (with your consent)
- Comply with legal and regulatory requirements
- Maintain the security and functionality of our website
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your written consent
- For treatment coordination with other healthcare providers (with your authorization)
- As required by law including mandatory reporting requirements
- To protect safety when there is imminent danger to you or others
- With service providers who assist with our operations (all bound by confidentiality agreements)
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for all website communications
- Secure, HIPAA-compliant systems for health information
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Staff training on privacy and security requirements
Your Rights and Choices
Email Communications
You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly. You cannot opt out of essential communications related to your care or account.
Website Cookies
You can set your browser to refuse cookies or alert you when cookies are being sent. However, some website features may not function properly without cookies.
Access and Correction
You have the right to access and request correction of your personal information. For health information, please see our Notice of Privacy Practices.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 through our website. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Third-Party Services
Kit (ConvertKit)
We use Kit for email newsletter services. Kit's privacy policy governs their handling of your email information. You can review Kit's privacy policy at their website.
TherapyNotes
We use TherapyNotes for practice management and patient portal services. All health information is handled in accordance with HIPAA requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@rootandsail.com
Phone: (412) 900-9726
Attention: Privacy Officer
This Privacy Policy applies to our website and general business practices. For information about how we handle your protected health information, please see our Notice of Privacy Practices (HIPAA Notice).